Effective Date: 24 August 2026
These Terms of Service (the “Terms”) govern the provision and use of services offered by Horizon Echo Studios Ltd, a company operating as an entertainment studio and media production provider, with its registered and business address at Horizon Echo Studios, 2a Ironmonger Row, London EC1V 3QF, United Kingdom (the “Company”, “we”, “us”, or “our”).
By engaging our services, requesting a quote, signing a proposal or statement of work, paying an invoice, or otherwise accepting our services, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
1. Introduction and Acceptance of Terms
These Terms form a legally binding agreement between the Client and Horizon Echo Studios Ltd in relation to the services described herein. Any proposal, quotation, estimate, production schedule, statement of work, or written order confirmation issued by us may supplement these Terms. In the event of conflict, the following order of precedence shall apply unless expressly agreed otherwise in writing:
- signed statement of work or project contract;
- quotation or proposal accepted in writing by both parties;
- these Terms.
We may provide services to businesses, organisations, agencies, creators, and individuals. If you are contracting on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.
2. Scope of Services
Horizon Echo Studios Ltd provides creative and production services, which may include, without limitation:
- video production;
- live event filming;
- music video creation;
- studio photography;
- post-production editing;
- motion graphics design; and
- creative content development.
The exact scope, deliverables, milestones, locations, usage rights, timelines, and technical specifications for any project will be set out in the relevant quotation, proposal, brief, or statement of work. Any services not expressly included are excluded unless agreed in writing.
We may rely on third-party suppliers, freelancers, subcontractors, studios, equipment providers, platforms, and venues where necessary to deliver services. We remain responsible for managing our own deliverables, subject to these Terms and any third-party terms that apply.
3. User Obligations and Responsibilities
You agree to:
- provide accurate, complete, and timely information necessary for us to perform the services;
- obtain and maintain all permissions, licences, clearances, location access, talent releases, music rights, brand approvals, and other consents required for your materials, content, or instructions;
- ensure that any materials supplied by you do not infringe the rights of any third party and are not unlawful, defamatory, obscene, misleading, or otherwise prohibited;
- review and approve drafts, edits, proofs, and deliverables promptly within the timeframes communicated by us;
- cooperate reasonably with our team and any third parties engaged for the project;
- ensure that attendees, performers, participants, and venue stakeholders are informed where filming, photography, or recording takes place; and
- comply with all applicable laws, regulations, venue rules, and health and safety requirements.
You are responsible for securing all permissions necessary for the use of images, likenesses, names, voices, performances, trademarks, copyrighted works, or other protected content included in your project unless we expressly agree in writing to obtain them on your behalf.
If your instructions, supplied content, or requested deliverables expose us to any legal claim, loss, or regulatory issue, you will indemnify us as described in these Terms, to the extent permitted by law.
4. Payment Terms and Conditions
Fees will be set out in the relevant quotation, proposal, or statement of work. Unless otherwise agreed in writing:
- all fees are quoted in pounds sterling (GBP);
- VAT and any similar sales taxes, duties, or levies shall be payable in addition to quoted fees where applicable;
- invoices are payable within the period stated on the invoice, or if not stated, within 14 calendar days of the invoice date;
- we may require a non-refundable deposit or advance payment before commencement of work;
- production will not be scheduled, or may be paused, until any required deposit or initial payment has been received;
- any estimate is based on the information available at the time and may be revised if the scope changes, additional revisions are requested, or delays are caused by the Client;
- reasonable expenses, including travel, accommodation, equipment hire, props, licensing, venue charges, crew, overtime, courier costs, and third-party production costs, may be charged in addition to our fees if approved or reasonably necessary for the project; and
- late payments may result in suspension of services and may accrue interest and recovery costs to the maximum extent permitted by law.
Where a project exceeds the agreed scope, we may issue a revised quote or charge on a time-and-materials basis for additional work. No additional work is guaranteed unless confirmed by us in writing.
5. Cancellation and Refund Policy
Any cancellation request must be made in writing. Because our services often involve scheduling, preparation, reserved labour, equipment, and third-party commitments, cancellation fees may apply.
Unless a different cancellation policy is stated in the applicable proposal or statement of work:
- deposits are non-refundable to the extent they cover booking, planning, pre-production, administrative, or reserved capacity costs;
- if you cancel after work has commenced, you must pay for all work completed and committed costs incurred up to the cancellation date;
- if you cancel a shoot, filming session, or event coverage less than 7 days before the scheduled date, you may be charged a substantial cancellation fee reflecting reserved resources and unavoidable third-party costs;
- if you cancel less than 48 hours before the scheduled date, you may be liable for the full booking fee and any non-recoverable expenses;
- if we are unable to perform due to your failure to provide necessary access, approvals, or information, the event may be treated as a late cancellation; and
- refunds, where applicable, are limited to amounts actually received by us for undelivered services, less any non-recoverable costs, unless required otherwise by law.
If a project is postponed rather than cancelled, any rescheduling is subject to our availability and may incur additional charges. We do not guarantee dates or availability until confirmed in writing.
Because creative services involve subjective evaluation, refunds are not available simply because you do not prefer the style, aesthetic, or creative direction delivered in accordance with the approved brief or agreed scope.
6. Liability Limitations
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, Horizon Echo Studios Ltd shall not be liable for:
- loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, or anticipated savings;
- indirect, incidental, consequential, special, punitive, or exemplary losses;
- loss or corruption of data, footage, files, or content except to the extent caused by our proven gross negligence or wilful misconduct;
- delays caused by the Client, third parties, venues, suppliers, platform outages, weather, traffic, equipment failure outside our reasonable control, or force majeure events;
- claims arising from materials supplied or approved by the Client;
- losses arising from unauthorised distribution, reproduction, editing, or use of deliverables after delivery; or
- issues caused by third-party software, hosting, file transfer services, social media platforms, or codecs not supplied or controlled by us.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, misrepresentation, restitution, or otherwise, shall be limited to the total fees paid by you to us for the specific services giving rise to the claim during the 3 months preceding the event giving rise to liability, or such other amount as may be required by applicable law.
You acknowledge that production and filming can involve inherent risks, including technical limitations, performance variability, environmental factors, and third-party conduct. We will use reasonable skill and care in delivering our services, but we do not guarantee specific commercial outcomes, audience response, platform performance, or award recognition.
7. Intellectual Property Rights
Unless otherwise agreed in writing:
- all pre-existing intellectual property, tools, templates, workflows, techniques, know-how, software, systems, and production methods used by Horizon Echo Studios Ltd remain our property or the property of our licensors;
- upon full payment of all amounts due, the Client will receive the usage rights or licence expressly stated in the relevant proposal or statement of work;
- where no specific rights are stated, the Client receives a non-exclusive, non-transferable, non-sublicensable licence to use the final deliverables for the agreed purpose only, subject to full payment and compliance with these Terms;
- raw footage, project files, working files, source files, layered artwork, and unedited material remain our property unless expressly purchased or assigned in writing;
- we may retain copies of completed work and related materials for portfolio, archive, backup, legal, and internal quality purposes, subject to confidentiality obligations and applicable law; and
- you grant us a worldwide, royalty-free licence to use any materials supplied by you solely for the purpose of providing the services.
Where deliverables incorporate third-party licensed elements, stock media, fonts, music, plugins, or software, your use of such elements may be subject to separate licence terms. You are responsible for ensuring that your intended use falls within any applicable licence scope unless otherwise agreed in writing.
Nothing in these Terms transfers to you any moral rights, trademark rights, or rights in our business name, branding, or proprietary methods.
8. Data Protection and Privacy
We will process personal data in accordance with applicable data protection laws and our privacy practices. In the course of providing services, we may collect and process personal data relating to clients, project contacts, performers, crew, event attendees, and other individuals involved in production.
Such processing may be necessary for:
- contract administration and service delivery;
- communications and customer support;
- filming, photography, editing, and content production;
- legal and regulatory compliance;
- security, fraud prevention, and record keeping; and
- archiving, backup, and quality assurance.
Where we process personal data as a processor on your behalf, you remain responsible for ensuring that you have a lawful basis for the processing and for providing all required notices, consents, and disclosures to data subjects. Where we act as an independent controller, we will handle personal data for our own legitimate business purposes and in accordance with applicable law.
You confirm that you have obtained any necessary consents or authorisations for the capture and use of images, likenesses, voices, and other personal data contained in client-supplied materials or required for project delivery.
For enquiries regarding personal data, you may contact us using the details in Section 12.
9. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, fire, flood, storm, epidemic or pandemic, war, terrorism, civil unrest, labour disputes, power failure, equipment breakdown, internet or telecommunications failure, government action, venue closure, transport disruption, or unavailability of suppliers or performers.
If a force majeure event occurs, the affected party shall notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate the impact. If the event continues for an extended period and materially affects performance, either party may be entitled to suspend, reschedule, or terminate the affected services on reasonable terms.
10. Changes to Terms
We may update or modify these Terms from time to time to reflect changes in our business, services, legal obligations, or operational requirements. The updated Terms will take effect on the date stated at the top of the revised version, unless otherwise required by law or otherwise agreed in writing.
Where changes materially affect an existing project or ongoing engagement, we will use reasonable efforts to notify the Client. Continued use of our services after the effective date of revised Terms constitutes acceptance of the updated Terms to the extent permitted by law.
11. Applicable Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory legal rights applicable to consumers or other protected parties where applicable law provides otherwise.
12. Contact Information
If you have any questions about these Terms, our services, or your project, please contact Horizon Echo Studios Ltd using the details below:
- Company: Horizon Echo Studios Ltd
- Address: Horizon Echo Studios, 2a Ironmonger Row, London EC1V 3QF, United Kingdom
- Email: [email protected]
- Phone: +44 20 7946 8372
13. Severability Clause
If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, while preserving its intent as far as possible. If such modification is not possible, the relevant provision shall be severed, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any partial exercise preclude any further exercise of the same or any other right or remedy.
Entire Agreement: These Terms, together with any applicable proposal, quotation, statement of work, and any signed written agreement, constitute the entire agreement between the parties concerning the services and supersede prior discussions or understandings relating to the same subject matter.